Zoome Casino Loyalty Program: How Points and Levels Work

How the loyalty program works from your first wager

Casino Zoome links loyalty progress to your account activity. The programme has 10 loyalty levels and five named statuses: Bronze, Silver, Gold, Platinum and Secret. Your progress is built through qualifying deposits and wagering, while Comp Points give you a separate balance that can be exchanged for bonus funds.

There is no need to manage a second profile. Once you have registered, your activity is connected to your player account. Registration requires your full name, date of birth, email and residential address, and you must confirm that you are at least 18. You can choose AUD as your currency during registration.

• 10 loyalty levels are available.
• The five named statuses are Bronze, Silver, Gold, Platinum and Secret.
• Comp Points can be exchanged for bonus funds from the account dashboard.
• Slots contribute to loyalty wagering.
• Table games contribute 5% toward loyalty wagering.
• Loyalty progress is connected to your account activity.

Comp Points: how you earn and use them

Comp Points, often shortened to CP, are earned from wagers on slots. The rate is 1 CP for every A$30 wagered on slots. This is based on the amount wagered, not simply the amount you deposit. For example, wagering A$300 on slots would earn 10 CP under that rate.

Points can be exchanged for bonus funds through the account dashboard. The exchange is handled inside your account, so the dashboard is where you check the balance and use the points available to you. The source information does not give an exchange rate, so it is best to review the option shown in your own account before confirming a conversion.

The programme also treats table games differently from slots for loyalty progress: table games contribute 5% toward loyalty wagering. That means a table-game wager does not move your loyalty progress at the same rate as a slot wager. If building points is your main aim, slots are the activity with the stated Comp Point earning rate.

Bronze status: the standard route and the fast track

There are two stated ways to reach Bronze. The standard route requires deposits totalling EUR 6,000 and wagering of EUR 60,000 within one quarter. This is a substantial activity target, so it is worth treating it as a clear requirement rather than assuming ordinary deposits will qualify.

The alternative is Fast Track Bronze. Deposit EUR 1,500 within one casino day, defined as 24 hours, and Bronze status is awarded instantly. Fast Track Bronze remains valid for 30 days.

These Bronze requirements use EUR figures, even when your account is set to AUD. The available loyalty information gives the targets in EUR, so use the figures shown in your account when checking progress. Do not treat the Fast Track amount as an automatic bonus balance; it is the deposit requirement for status.

What loyalty status can add to your account

The named loyalty statuses come with different benefits. Bronze provides 3% live cashback, Silver provides 5%, Gold provides 8% plus a personal account manager, Platinum provides 10%, and Secret provides 12%. These benefits are tied to live-game losses over the previous seven days and are separate from the points system.

Live cashback is calculated on live-game losses over the previous seven days and has no wagering requirement. It has a maximum of A$750. Because it is based on a previous seven-day period, the amount is not simply a percentage of every wager you place.

Other loyalty-related benefits include access to birthday bonuses and exclusive tournament access for VIP members. Higher loyalty levels also bring increased Withdrawal limits, with the highest level allowing withdrawals without limits. The regular limits still apply while you are below that top level.

The Wheel of Fortune and other loyalty extras

The loyalty offer also includes the VIP Wheel of Fortune. You can spin to win free spins or cash bonuses, with cash prizes up to A$3,000. Prizes are added instantly to the account, and the wagering requirement for Wheel of Fortune prizes is 25x.

The Wheel uses a lower wagering figure than the standard 40x requirement attached to the main bonuses. That difference applies to the Wheel prize itself. It does not automatically change the wagering terms on another bonus already active in your account.

• Cash bonuses can reach A$3,000.
• Free spins are also available as possible prizes.
• Wheel prizes are added instantly.
• The wagering requirement is 25x.
• Activation is available by making a deposit or entering a promotional code.

Lucky Box and Lucky Spin are also offered as promotions. Their prize details are not part of the stated loyalty terms, so treat them as separate promotional features rather than assuming they use the same reward structure as the Wheel.

Using loyalty benefits alongside account rules

Loyalty status does not remove the basic account and payment rules. All deposits must be wagered at least three times before a Withdrawal is processed. Withdrawals can only be made through payment methods previously used for deposits, and the minimum withdrawal is A$75.

Before your first withdrawal, verification requires a government-issued photo ID, proof of address and proof of payment method. Account verification takes up to 24 hours after documents are submitted. If you need to check an account issue, the Login area includes password recovery, while 24/7 English live chat is available for support.

1. Register one account

   Enter your personal details, confirm that you are 18 or older and select your account currency.

2. Build qualifying activity

   Use the stated slot wagering rate for Comp Points, while remembering that table games contribute 5% toward loyalty wagering.

3. Check your dashboard

   Review your CP balance and account progress before exchanging points for bonus funds.

4. Review your status benefits

   Check the cashback rate, account benefits and any available loyalty promotion linked to your current level.

5. Complete verification before withdrawing

   Have your photo ID, proof of address and proof of payment method ready for the first withdrawal request.

Is the loyalty program a good fit for you?

The programme may suit you if you regularly play slots and want a points balance that can be exchanged for bonus funds. The stated rate is easy to follow: every A$30 wagered on slots earns 1 CP. It may also appeal if you value status benefits such as live cashback, birthday bonuses or higher withdrawal limits.

The main practical point is that loyalty progress depends on activity, and the Bronze targets are high. Fast Track Bronze has a separate 24-hour deposit requirement and lasts 30 days. Keep the figures, time periods and account limits in mind before making a deposit for status reasons.

• You can earn 1 CP per A$30 wagered on slots.
• Points can be exchanged for bonus funds in the account dashboard.
• Bronze has both a quarterly route and a Fast Track route.
• Named statuses offer live cashback from 3% to 12%.
• Gold includes a personal account manager.
• The highest level offers withdrawals without limits.
• Responsible gambling controls are available from the account.