Privacy Policy

Information we may collect

To provide an online casino service, Zoome Casino may handle information that identifies you or relates to your use of the website. The information collected depends on the services you use, the choices you make and any legal or security checks that apply. We aim to collect information that is reasonably necessary for operating the service and meeting our responsibilities.

Account and contact information

When you register or communicate with us, we may collect details such as your name, date of birth, residential or contact details, login information, account preferences and records of your communications. We may also collect information connected with responsible gambling settings, account restrictions or other choices you make while using the service.

Identity and verification information

We may request identity or age verification information and supporting documents. This can include information shown on identity documents, proof of address, photographs or other material needed to confirm that an account is being used lawfully and by the correct person. Verification information may be checked by service providers that assist with identity, security and fraud prevention.

Payments and transactions

We may collect records about deposits, withdrawals, bets, game activity, account balances and other transactions. Payment providers may process payment details directly. We may receive information such as payment method, transaction reference, status and limited payment account details. We do not need to retain complete payment card information where it is handled by an external payment provider.

Technical, device and usage information

When you access the website, we may receive technical information such as your IP address, browser type, device type, operating system, language, approximate location, pages visited, access times and information about how features are used. We may also record security events, error reports and information that helps us identify unusual activity or protect the website.

Information from other sources

We may receive information from payment providers, identity verification services, fraud prevention services, technology suppliers and other service providers involved in operating the casino. We may also receive information where you choose to interact with a marketing, social media or other third-party feature.

How we use information

Personal information may be used for the following purposes. The particular use will depend on the nature of the information and your relationship with Zoome Casino.

• Creating, maintaining and administering your player account.
• Providing casino features, processing transactions and keeping accurate account records.
• Confirming age, identity and eligibility, and completing verification checks.
• Detecting, preventing and investigating fraud, money laundering, account misuse, collusion, cheating and other harmful or unlawful activity.
• Protecting the security, availability and integrity of the website, systems and player accounts.
• Providing customer support, responding to questions and handling complaints or requests.
• Understanding how the website is used so that we can maintain, troubleshoot and improve its content, functionality and performance.
• Sending service messages about your account, transactions, security, changes to services or other important matters.
• Sending promotional communications where permitted and where you have provided, or the law allows, an appropriate marketing consent or preference.
• Meeting applicable legal, regulatory, tax, accounting, court, law-enforcement and other official requirements.
• Managing disputes, enforcing our terms and conditions, and establishing, exercising or defending legal claims.

We may combine information from different sources where this is reasonably necessary for these purposes. We do not intend to use personal information for purposes that are incompatible with the reason it was collected, except where permitted or required by applicable requirements.

Marketing choices

You may be able to choose whether to receive promotional messages. You can usually use the unsubscribe option in a marketing email or change available communication preferences in your account. Opting out of marketing does not stop essential service, security or transaction messages. If you withdraw consent to marketing, we will update our records within a reasonable period, although messages already scheduled or sent before the change may still reach you.

Sharing, security and retention

When information may be shared

Zoome Casino may share relevant information with carefully selected providers that help operate the service. These providers may support hosting, software, payments, identity and age verification, fraud monitoring, customer support, communications, analytics, security and technical maintenance. Providers should only use information for the services they perform for us or as otherwise permitted.

Information may also be disclosed where necessary to comply with a lawful request, legal process or official requirement, or where disclosure is reasonably needed to protect players, the public, our systems or our legal rights. If the business or some of its assets are reorganised, transferred or sold, personal information may be transferred as part of that process, subject to appropriate protections.

International handling

Some providers that process information for online services may operate in Australia or in other countries. Where personal information is handled overseas, reasonable steps should be taken to use suitable contractual, technical and organisational safeguards. International handling may also be necessary for payment processing, verification, security or technology services.

Security measures

We use reasonable measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, secure connections, monitoring, authentication processes and staff or supplier procedures. No online service can guarantee that information will always be completely secure, so players should use a unique password, keep login details confidential and contact support promptly if they suspect unauthorised account activity.

How long information is kept

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, identity, transaction, security and communication records must be retained for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Cookies and your privacy rights

Cookies and similar technologies

The website may use cookies and similar technologies. Cookies are small files or identifiers stored on your device that can help the website remember preferences, keep you signed in, support security, understand website usage and measure the effectiveness of communications. Some cookies are necessary for core functions, while others may support analytics, personalisation or marketing.

You can manage or restrict cookies through your browser settings. Blocking or deleting cookies may affect how some parts of the website work, including account and security features. Your browser may also provide controls for deleting existing cookies, allowing cookies only from selected websites or notifying you when a cookie is being set.

Requests about your personal information

Subject to applicable requirements and reasonable identity checks, you may ask us to access the personal information we hold about you, correct information that is inaccurate or incomplete, or delete information that we no longer need or are not required to keep. You may also ask us to withdraw your consent to marketing communications. Withdrawal of consent does not affect processing that is based on another lawful reason, and it does not require us to remove records that must be retained.

To exercise these rights or ask a privacy question, contact support@zoome-casino.best. Please explain your request clearly and provide enough information for us to locate the relevant account. We may ask for additional information to confirm your identity before responding. This helps protect personal information from unauthorised disclosure. We will consider and respond to requests within a reasonable timeframe, subject to the nature of the request and any applicable requirements.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, our services, technology, legal requirements or privacy practices. The updated version will apply from the date it is made available on the website. We encourage players to review this page periodically. If a change is significant, we may provide additional notice where appropriate.

By using the website, you acknowledge that you have read this Privacy Policy. If you have concerns about how your information is handled, please contact support@zoome-casino.best so the matter can be reviewed.