Responsible Gambling

Gamble for entertainment

Gambling involves risk, and game outcomes are determined by chance. There is no guaranteed strategy, system or pattern that can make a game predictable. Previous results do not influence future results, and a win is never owed after a series of losses. Approach every bet with realistic expectations and accept that you may lose the money you choose to spend.

Set a personal entertainment budget before you begin. This budget should come from money left after essential costs such as housing, food, bills, transport, education and other financial commitments have been paid. Never use borrowed money, credit intended for necessities or funds set aside for another person. If gambling would make it harder to meet your everyday obligations, do not play.

• Decide how much time and money you are comfortable spending before opening a game.
• Keep gambling separate from household, savings and emergency funds.
• Take regular breaks and avoid playing when tired, upset, angry or under the influence of alcohol or other substances.
• Do not chase losses by increasing your bets or continuing to play for longer than planned.
• Do not treat gambling as an income source or a way to repay debts.
• Remember that taking a break or choosing not to gamble is always an acceptable decision.

Recording your deposits, bets, withdrawals and time spent playing can help you maintain an accurate view of your activity. Reviewing this information may show whether gambling is costing more time or money than expected. If gambling is no longer enjoyable, or if your spending causes concern, stop and consider seeking support.

Avoid making gambling decisions when you are experiencing stress, grief, loneliness or financial pressure. Strong emotions can affect judgement and make it harder to follow a budget. Gambling should not be used to escape problems or improve your mood. Taking time away and speaking with someone you trust may be a more helpful first step.

Tools to help you stay in control

Zoome Casino may provide account features designed to help players manage their gambling. The availability and operation of particular features can depend on the account, product and applicable requirements. Read the information shown in your account carefully and choose settings that reflect your personal budget and circumstances.

Deposit and spending limits

A deposit limit can restrict the amount you add to your account over a selected period. Consider setting a limit before you play, rather than waiting until spending becomes difficult to manage. A limit should be based on an affordable entertainment budget, not on an amount you hope to win back. Do not increase a limit simply because you have experienced losses.

Time limits and activity reviews

Set a time limit before starting and take breaks away from the screen. Where available, use activity statements, reminders or account history to review how long you have played and how much you have deposited or wagered. Looking at this information regularly can help prevent play from becoming automatic.

Breaks and self-exclusion

If you want to stop gambling, you can request account closure, a temporary break or self-exclusion through the available account or support options. Self-exclusion is intended for people who want to prevent themselves from accessing gambling services for a chosen period or until further notice. Follow the instructions provided and do not create another account or use another person's account to continue gambling.

If you have decided to take a break, act promptly. Practical steps may include removing gambling applications, blocking promotional messages, using device or website-blocking tools and asking a trusted person to support your decision. Account restrictions can be useful, but they work best when combined with personal support and a clear plan.

Account security

Keep your login details, passwords and verification codes private. Do not allow another person to use your account or payment methods. If you believe someone else has accessed your account, stop using it and contact support through the official Zoome Casino website.

Recognising risky gambling

Gambling harm can develop gradually and may not be obvious at first. The following signs may indicate that gambling is becoming difficult to control:

• Spending more time or money gambling than you intended.
• Trying to win back losses by placing larger or more frequent bets.
• Feeling restless, irritable or preoccupied when you cannot gamble.
• Hiding gambling activity, deposits, losses or account statements from family or friends.
• Borrowing money, selling possessions or missing bills to fund gambling.
• Using gambling to escape stress, loneliness, anxiety, sadness or other problems.
• Neglecting work, study, relationships, health, sleep or normal responsibilities.
• Repeatedly promising to stop or cut back without being able to do so.
• Feeling guilt, shame or distress after gambling, but continuing to play.
• Believing that a win is necessary to solve financial or personal difficulties.

One sign does not automatically mean that a person has a gambling problem, but it is worth taking seriously. Speak openly with someone you trust and consider stopping gambling while you assess what is happening. Do not try to manage serious financial or emotional concerns through further play, and never chase losses with money needed for essentials.

If gambling is affecting your safety, wellbeing, finances or relationships, seek professional assistance. In Australia, free and confidential support may be available through gambling-help services in your state or territory, as well as through qualified counsellors, financial counsellors and mental health professionals. You can also speak with a trusted family member or friend who can help you take practical steps.

If you feel at immediate risk of harming yourself or another person, contact emergency services or an appropriate crisis support service without delay. Gambling concerns can be connected with stress, anxiety, depression, substance use and financial hardship, so it is important to seek suitable help rather than trying to manage every issue alone.

Protecting young people and taking action

Online gambling is intended for adults who meet the applicable age and eligibility requirements. Do not allow anyone under the required age to use your account, view your payment details or access gambling products. Keep your login information private and use suitable device, browser and payment security settings.

• Never share your password, verification codes or account access with another person.
• Log out when using a shared device and avoid saving payment information where others may access it.
• Use parental controls, device restrictions or website-blocking tools where appropriate.
• Do not ask a child or another person to place bets, collect winnings or manage your account.
• Tell Zoome Casino promptly if you believe another person has accessed your account.

People experiencing financial stress, mental health concerns, substance use issues or major life changes may be more vulnerable to gambling harm. If this applies to you, consider avoiding gambling entirely and seek support before opening or using an account. A trusted friend, family member or professional can help you create practical barriers and stay accountable.

Plan your next steps

1. Set an affordable budget and time limit before you play.
2. Use available deposit, spending, activity or time-management controls.
3. Keep records of your gambling and review them regularly.
4. Stop if you feel pressured to chase losses, hide your activity or spend beyond your budget.
5. Request a break, account restriction or self-exclusion if you need help stopping.
6. Speak with a trusted person or professional support service if gambling is causing concern.

Before your next session, ask yourself whether you can afford to lose the money you plan to spend, whether you are playing for entertainment and whether you can stop when you decide to stop. If the answer to any of these questions is no, do not gamble. Take a break, review your settings and seek advice if needed.

For questions about responsible gambling features or account restrictions, use the support options made available through Zoome Casino. Do not share sensitive personal or payment information outside the official website. This information is general in nature and is not a substitute for financial, legal, medical or counselling advice.