Zoome Casino VIP Program: How VIP Status Works

What the Zoome Casino VIP Program includes

The programme has 10 loyalty levels and five VIP statuses: Bronze, Silver, Gold, Platinum and Secret. Your status affects the benefits available to you, including Live Cashback rates, selected account support and withdrawal treatment. Zoome Casino in Australia also gives VIP members access to birthday bonuses and exclusive tournament access.

Live Cashback is calculated on live game losses from the previous seven days. It is available to VIP players and has no wagering requirement. The maximum Live Cashback is $750. That benefit is separate from the Thursday Cashback offer, which is linked to slot losses and has its own rules.

How to reach Bronze VIP status

There are two stated ways to enter the VIP programme at Bronze level. The standard route involves depositing 6,000 EUR and wagering 60,000 EUR within one quarter. The alternative is Fast Track Bronze, which is awarded instantly after a deposit of 1,500 EUR within one casino day, meaning 24 hours.

The standard route uses euro-denominated thresholds, even though AUD is an accepted account currency. Fast Track Bronze has a 30-day validity period. Once you reach Bronze, its stated benefit is 3% Live Cashback, while higher statuses provide progressively higher rates.

The programme also includes Comp Points. You earn 1 Comp Point for every $30 wagered on slots, and points can be exchanged for bonus funds from the account dashboard. Table games contribute 5% towards loyalty wagering. The exact status thresholds for the remaining loyalty levels are not needed to understand the two Bronze entry routes, but your current position can be checked through your account.

• Choose a spending amount you can comfortably afford before making a deposit.
• Keep track of your qualifying deposits and wagering rather than chasing a status.
• Check your account dashboard for Comp Points and available bonus funds.
• Remember that one account per person is permitted.

Cashback and the VIP Wheel of Fortune

Live Cashback is the main status-linked reward. The rate runs from 3% at Bronze to 12% at Secret and is based on live game losses over the previous seven days. It carries no wagering requirement, with a maximum of $750.

VIP members can also use the VIP Wheel of Fortune. The wheel can award free spins or cash bonuses, with cash prizes of up to $3,000. Its wagering requirement is 25x, compared with the standard 40x requirement used across the main bonuses. You activate the wheel by making a deposit or entering a promo code, and the prize is added to the account instantly.

The VIP Wheel of Fortune is not the same as Live Cashback. Cashback is linked to live game losses, while the wheel produces a separate prize after activation. If the wheel prize is a cash bonus, check the wagering status in Profile > Bonuses before requesting a withdrawal.

Withdrawal limits and higher VIP levels

VIP status can affect withdrawal limits. Standard limits are $1,500 per day, $7,500 per week and $15,000 per month. At the highest VIP level, withdrawals are available without limits. Progressive jackpot wins are paid in full and do not count towards the standard withdrawal caps.

Before a first withdrawal, KYC checks require a government-issued photo ID, proof of address and proof of payment method. Verification takes up to 24 hours after the documents are submitted. Withdrawals can only use payment methods previously used for deposits.

The casino side processes withdrawals within a maximum of 24 hours, with most completed within three hours. After approval, payouts are processed within 72 hours across all methods. All deposits must be wagered at least three times before a withdrawal is processed.

1. Reach the withdrawal stage

   Make sure the deposit has met the three-times wagering rule and any active reward requirements are complete.

2. Prepare your documents

   Have your photo ID, proof of address and proof of payment method ready for the first KYC check.

3. Use an eligible method

   Select a payment method that has already been used for a deposit and request at least $75.

4. Allow for processing

   Casino processing can take up to 24 hours, followed by payout processing within 72 hours of approval.

Using VIP features from Australia

AUD is an accepted account currency, and the casino supports deposits through cards, e-wallets, bank transfer and cryptocurrency methods including Bitcoin, Bitcoin Cash, Ethereum, Litecoin, Dogecoin and Tether. Deposits start at $20 and can reach $6,000. No casino fees are charged on deposits or withdrawals.

The VIP programme and account tools are available on mobile through a Progressive Web App. You can install it from Safari or Chrome on iOS or Android without downloading a native app from an app store. The mobile version includes the full game library, deposits and account features.

Support is available through 24/7 English live chat, as well as email, WhatsApp and telephone support. The account also includes responsible gambling controls, so you can set deposit, loss and wager limits or take a cooling-off period.